SMS Solutions

CDSC: The Central Depository System Corporation (CDSC) has now rolled out their SMS alert service to inform investors of trades within their accounts, and hopefully alert investors of unauthorized trades by rogue brokers

Investors can check their CDSC (amazingly, they still have no website as yet) balances by registering through either (i) in person at 10th floor Nation Center or (ii) sending an SMS formatted “REG*CDS A/C No.*ID No.” to 2372 – to receive an alias and Pin No.

Investors can then use the service to access (i) portfolio balance, (ii) view a mini statement (of last 5 trades) (iii) receive alerts of each trade [by sending an “alerts on” message to 2372] or (iv) change PIN. (each CDSC SMS costs 10 shillings – ~$0.15) [more from helpdesk@cdsckenya]

NCWSC: The Nairobi City Water & Sewerage Company have followed in the footsteps of the KPLC to introduce an SMS facility where customers can check their water bills by phone SMS. Simply send a message with account number to the number 5571, and receipt of a balance message costs 15 shillings. While The company is not as aggressive in cutting off subscribers with arrears as KPLC, their bills through the regular mail are rare and infrequenet, and so SMS is a good way to know your balance and due date.

For electricity bills from KPLC, queries cost 10 shillings by SMS, but are free by e-mail.

Mobile XL: report on a value addition SMS and chat application.

A couple of Banks offer SMS banking facilities, but the value addition is questionable given the cost [30/= per query]. Online banking for corporations seems a more viable option

And finally, most dear to every investor now is the use of SMS to trace Safaricom IPO refunds and allocation:
– For IPO allocation; message is “CDS.no#ID.no#A” to 4009
– For refund cheque location; message is “CDS.no#ID.no#R” to 4009
each SMS costs 15/=
– if no message, chances are your (rogue) broker did not buy shares for you

Standard Group 2008 AGM

The 90th annual general meeting of The Standard Newspapers Group was held at the Panari Hotel on July 16.

The number two media house in Kenya is in the middle of a three-year turnaround plan that had among others, seen it recapitalized, appoint new directors and executives, move to the main investment board of the NSE, restructure its balance sheet (move from a reserves deficit to surplus), make capital investments amounting to Kshs. 1.2 billion (new printing press, new headquarters building next to the Panari, among others), and resume paying dividends.

Circulation is up 40% in a year (at the expense of competitors’), the deputy chairman said as he laid out plans, but without divulging details at their ‘main competitor’ (Nation) likely would learn of them through some mutual shareholders.

Format was Questions, then Answers from the directors, mainly Chairman Robin Sewel, Deputy Chairman Paul Melly and MD Pau Wanyagah.

Right off the Chairman apologized for some omissions from the annual reports and agenda that shareholders had been sent – which were a list of top shareholders and an agenda item to approve payment of dividends to (8%) preference shareholders Shareholder questions were the order of the day, and some of the subjects covered included;

Capital investments:

– The 1.2 billion not reflected in the account; these are multi-year investments spread out over several years
– Is the new plant and headquarters on land owned by the mzee? The land is owned by the standard group.
– Is the printing press new – as this is the third press, and others may have been used and did not last long?

Dividends:
– When will the dividend declared in April be paid? It will be paid August 15
– Why the delay in dividend declared and can it be paid with interest? The law allows a certain period for companies to pay dividends, and no interest will be paid
– Why an interim, but no final dividend? The company want to resume a consistent dividend-paying practice, and not over-do it in one year and not be able to in subsequent years.

Fund-raising:
– Company has raised 1.2 billion – from where? From internally generated cash (362m in ‘07) and borrowings.
– Why loans from shareholders – trade world and miller? These are at market rates.
– Why not raise funds from shareholders – so that the gains will be from dividends not interest payments? Tax gains from borrowing.

Content:
– Why does KTN not appear to support/relate to standard and vice versa? Each has to differentiate their own content and not cannibalize each other
– Plans to promote local content and programming which are very popular in rural areas and which one competitor (citizen?) is doing very well? Plans are underway and they recognize that market
– Plans to go to into radio? They have been trying for some time, but CCK says no signals are available, so they are looking at other entry means (purchase existing?)

Online strategy:

– The website only updated once a day; that will change, as they will soon switch to 24-hour site updates
– Because of infrequent updates, website not well known or searched for: plans are underway to change this new website?

Accounts presentation:
– For how long will KTN be in receivership? The KTN company is dormant and all their financials are processed through Baraza.
– How long will preference shares be on the books? The amount is so small they have not thought it necessary t go through the expense of wiping them away, but could easily pay them off.
– On the previous minutes (2007 meeting) one shareholder asked if two issues from last year were resolved, namely: the adoption of a company ESOP and buyout of remaining minority shareholders in Baraza Limited – but the chairman said they had still not been finalized.

The company will in future include:
– Scan signatures of auditors and directors.
– Highlight CSR activities undertaken.
– Complete CV’s of board members.
– Directions to meeting venue and contacts.
– Information about the company registrar.

HR:
– Did some directors resign or were they sacked? Their contracts ended and the board felt it was prudent to replace them.
– How will they ensure capacity to run new press is retained? Staff are being trained in Germany and their terms will be reviewed to retain them in the company.

Others:
– Plans to get on GTV? Will switch from analog to digital broadcasting soon.
– Plans to go regional (East Africa)? Plans are underway, but no details yet.
– Why are magazines cheaper to order individually than it  using Publisher Distribution Service (PDS) who should enjoy economies of scale? That is magazine industry norm where individual subscribers get better terms if they make a long term commitment.

Goodies: tote bag, with two shirts (polo and tee), and a newspaper of the day. A buffet lunch, which I thought, would be a messy affair turned out to be ok as only about 200 of the company’s 3,000 shareholders were there to pile their plates at the Panari Restaurant.

full plates, but owners already gone back to re-fill

Stockbroker mirrors Society

I have just finished the morning at the stockbrokers, processing my KCB rights:

First thing I did when I got there, was to talk to the askari (guard) Why – rule of queues – there was a queue outside the office, which many people join blindly, and waste an hour. The queue was for Safaricom refunds – and if you’re doing KCB or other transactions, you get admission upstairs.

At the entrance, there’s a ticker paper machine – and you get a number which will be called upstairs for you to get served. So at 9:10, I got number 436 and proceeded upstairs to sit with about fifty other shareholders all waiting for service.

There were five desks where customers were being served, and as each broker representative finished with a customer he/she pings a message, which called up the next sequential on an electronic notice board e.g. 437 go to counter 6, then 438 to counter 3.

It’s a first come first served system, easy to understand to anyone trading shares, is fair, and works. The alternative would be for us to form a long queue, perhaps all the way outside the building, but this one allows investors to sit and wait for their turn. Over the next hour, this went on well. The queues are slow, but what else can be done?

I was sitting there, reading the newspapers, when I notice one of the counters. The officer there did not ping for the next customer. He served whoever slid into the chair in front of him. He served an old man, with an assistant (probably grand daughter), then an old woman who just walked in. Then the person who was in the seat next to mine, went and got served, followed by the person who took the seat next to me.

The brokers were totally ignoring the numbering system that had kept us in an orderly state for the last hour. By 10:20 when I get served, and was able to apply for my share rights (taking two minutes), he had, by my count served seven people who did not present numbers.

I wanted to lean over and ask him why she is violating the system he is paid to serve, but didn’t and I left as soon as I was done. There are so many questions I should have asked him;
– Am I at fault for focusing on him, when 4 other counters worked well for the stockbroker serving dozens of investors?
– Am I at fault for not asking him why he did not follow procedures? Like many other Nairobians, simply bury my head in the sand and ignore the wrongs around me
– Am I a fool for not taking advantage of the opportunity, and ignoring my number (hierarchy/position in the society)?
– Is his boss at fault or his colleagues for not noticing this? I saw some of them shoo away customers, asking them to wait their turn
– Are the customers at fault for taking advantage? What he was doing is obvious to many observers in the room, and some customers change sits to be near his desk, ready to leap into the visitors chair as soon as it is vacant. Enjoy the ride is the mantra of our matatu culture. In our culture of poor customer service, employees are taught to assist all customers, and that only those customers who are brash or loud get served, while the meek and quiet will spend the whole day there. But this institution has set up an (expensive) system for orderly customer service, to serve them better (unlike others), but which was all being undermined by one of the staff
– Or is this all a misunderstanding – and was his ping machine/signal broken or defective – [like so many facilities in our society – traffic light, road signs – leading to an inability to communicate the rules?]

As I walk out and read notices on the walls, the queue is now longer than before with more patient investors even standing on the staircase.

Safaricom 7s

Safaricom IPO Day 24: Commentary – Strong market rebound. Someone is buying everything up below 7.00. We have based out. Deals 3,070 Turnover 305.67 million [$4.63 m] Average 6.94 High 7.00 Low 6.80 Last7.00 Volume 44 million shares Commentary and data from Rich.co.ke – NSE data vendor [with Free real time prices between 0930 -1500]

End of day : 64.65 million Shares, closing at 6.95 (up 2.2%)

Celtel Kenya gets a new CEO (7th?) [Rene Meza from Paraguay] as Celtel wins an award for best telecoms operator in Africa at the 2008 Business in Africa Awards held in London.

Rift Valley Railways gets two new shareholders [Prime Fuels and Mirambo Holdings]. Meanwhile both Kenya and Uganda governments are getting impatient and workers went on strike [they have now just got their June salaries]

The Vision 2030 Delivery Secretariat is seeking – director general, directors [social & political pillars, enablers & macro, economic pillar, and Strategy, marketing, empowerment and communication] chief officer [monitoring and evaluation] officer [project finance] project accountant, executive secretary. apply to psplanning@planning.go.ke by 31/7

Unilever Bails

Redux: Things I missed on Kutwa Tuesday

Business Daily: My favorite newspaper is cutting back on online content to charge subscribers $ 132 per year?

Unilever (UK) have applied to buy the under-valued shares from minority shareholders – and if they succeed they will de-list from the NSE. They are offering to buy shares at 62 shillings ($0.95) when they had previously traded at 45/=. Unilever owns 88.23% of the Kenyan subsidiary and need less than 2% to reach their target of 90% and are already within reach [shares from the NSSF or Jubilee and KCB pensions’ will tip them over]

Other exchange changeovers’ have taken places [Serena and CFC] but they companies have continued to trade at the NSE. The NSE / CMA are loath to lose companies, and with (now) 6 suspended companies, this will be interesting. Both Carbacid and BOC were knee-capped by the CMA and their shareholders missed out on the NSE bull run over the last three years [both shares have been suspended since December 2005!]

Streak over briefly: Safaricom has dominated the market since the day it was listed, but yesterday was the first day that another company’s’ shares were traded more than Safaricom since June 9th [KCB had 45.7 million rights traded at ~Kshs. 5 as the Government’s 51 million rights which it forfeited were snapped up by other investors]

Results of the Housing Finance rights issue were released showing that it was fully subscribed [raising Kshs. 2.37 billion], though not wildly over-subscribed (3%?). Either the offer, was not enticing, or people have gotten smart enough not to pay for more than they know they will get (80% of those who applied paid for only what they were allocated, 23% applied for more), those who over will get 74% of extras shares, while Equity and Britak will gets 100% of what they applied for [as the Government and NSSF did not take part]). The big winner are transaction advisers First Africa Capital who are set to bag about Kshs. 31 million [$476,000] from the rights issue

Interest rates have quietly crept up in 2008. The Barclays Bond which closed today had rates of 11.5% for investors as do standard chartered fixed deposits as new loans from Barclays and Equity have crossed upwards of the 20%.

Jobs
most from the daily papers this week

Akili Africa: entry level programmers, ERP implementation consultants, customer relationship manager. d/l is 21/7

Capital Markets Authority: ICT manager, assistant managers [research & product development, policy analysis & planning, procurement & logistics, finance, investigations, ICT, human resources] officers [senior compliance, investigations, senior investigations, customer service, senior policy analysis & planning, legal enforcement, legal framework, policy analysis & planning] analysts [senior financial, financial, stores] d/l is 25/7 by snail mail 74800-00200 to the Acting CEO

CEO of the Constituencies development fund : apply by 31/7 using snail mail

EABL: sales director apply to hr.recruitment@eabl.com

Pilots at Kenya Airways

Management trainees at KCB. D/l is 16/7

Nairobi Stock Exchange: surveillance officer (detect illegal behavior/trades) . apply to recruitment@nse.co.ke by 18/7

Sameer Africa: head of procurement, planning, logistics, ERP administrator, network & systems administrator hr@sameerafrica.com by 21/7

MY gOVErNment
a bit of wishful political – mini-reshuffle
Ministry of Roads: John Michuki
Ministry of Finance: Peter Kenneth
Ministry of Environment: Amos Kimunya
Assistant Minister Home Affairs: Chirau Mwakwere
Minister for Transport: Franklin Bett