Category Archives: Nation Media Group

Mobile & Card Payments across East Africa

A new unsecured card solution was launched by afb last week that will allow customers to instantly spread the cost of their purchase at participating shops into affordable 6-month repayments. afb have signed up 52 merchants like Baus Optical, Cambridge Opticians, Fabguru Shoes, Kitengela Glass, and local supermarkets (Tumaini, Home Depot, Homemade) and are also signing up other merchant shops where consumers will be able to apply for cards and get them approved & issued in the stores ahead of making a purchase.  afb settles the transaction amounts directly into the retailer’s bank account, and the customer makes repayments via M-Pesa. afb next hope to venture into loans and insurance in Kenya.

How large is the card market? A Central Bank of Kenya reports showed that there were 9 million debit cards and 140, 000 credit cards in use in Kenya in 2012.

In terms of mobile money, CBK data showed that 21 million Kenyans moved Kshs. 141 billion ($1.65 billion) via 53 million mobile money transactions during February 2013.

CBK has also come up with new mobile money rules that target money laundering. They require that operators link different accounts opened by a user with a single ID card, flag accounts that move more than Kshs. 100,000 (~$1,175) per day or 300,000 (~$3,530) per week, have audit trails, institute systems to handle customer complaints and retain transaction data for 7 years. 

KCB and Western Union who have an account-based money transfer service (ABMT) in Kenya will extend it across East Africa this week, enabling KCB customers to receive money from Western Union directly into their accounts.

Kenya Airways has a 1.5% fee on all credit card transactions (owing to high processing bank charges).

Following a spate of fraud incidents last December, the Kenya Bankers Association (KBA) has launched an ATM safety campaign dubbed “Be Alert” or “Kaa Chonjo” which include tips such as cover the PIN’s with their hands (at ATM’s), and not sharing PIN numbers with anyone (including spouses). 

KBA also announced the shift by Kenyan banks to the new Europay, MasterCard and Visa (EMV) technology to ensure better security of cards.

90% of KenyaPower pre-paid electricity tokens are now purchased using #Mpesa – according to a Safaricom Business ad.

Diners can now pay restaurant bills via M-Pesa under a new partnership between Kopo Kopo, Eat Out and Safaricom. Restaurants accept payments at 1.5% per transaction.

MasterCard and Equity Bank introduced PayPass enabled debit cards in 5 African markets which will enable merchants to receive payments via low-cost add-ons linked to applications on their mobile devices (such as a smartphone or tablet) 

Mastercard and I&M Bank launched a multicurrency (Dollars, Pounds, Euros) prepaid card which enables users to load up to $10,000 and make foreign currency purchases without incurring exchange rate or other charges.

MasterCard also released a study called the MasterCard African Cities Growth Index that showed that Accra, Lusaka and Luanda offer the highest growth potential in Sub-Saharan Africa. Other ranked cities included Dar es Salaam (4), Addis Ababa (5), Nairobi (6), Kampala (7), Johannesburg  (8), Cape Town (11), Mombasa (12), Lagos (13),  and Khartoum (19).

Credit reference bureaus like CRB Africa and Metropol are expanding across East Africa.

The inaugural Mobile Money Africa Awards will be held in Johannesburg next month, to award the best mobile money app, mobile banking service, and mobile money platform for Africa, among others.  

Nation Hela launched last year has 8,000 active cards in use.

With PesaPal, Kenyans in the Diaspora can send school fees payments directly to 12,000 schools in Kenya using their credit cards (no need for money transfer service). 

Shell Kenya have a visa card promotion to encourage motorists to swipe their cards and pay for fuel The platform is powered by Equity Bank POS at all Shell stations, and station owners are not charged commissions for card sales (Shell pays all commissions).

Tangaza321 is said to be the second largest mover of mobile money behind M-Pesa. The Tangaza system uses biometric data (fingerprints) as many customers don’t possess national ID cards and allows them to send money across all networks, even to people who don’t have mobile phones.
A team with the University of Nairobi’s University Students Community Organization (Uniscoo)  has developed a prepaid card for university students. Uniscoo which has 25,000 students seeks to encourage good money management among students through the use of the prepaid card powered by MasterCard.

Nation Hela to revolutionize remittances & debit cards in Kenya?

On August 15, 2012, Kenya’s Nation Media Group (NMG) launched NationHela in partnership with Diamond Trust Bank and Craft Silicon. NationHela had been first unveiled the previous week when NMG announced 14% revenue growth to Kshs 5.8 billion and a 23% rise in profits of Kshs 1.37 billion and an interim dividend of Kshs 2.50 per share  for the first half of 2012.

Why NationHela? For NMG that has millions of online newspaper readers every month, a good fraction of who are in the diaspora, and who also send remittances to Kenya, the platform is a chance for them to send money without leaving their computer (or logging off the newspaper site)  – by entering debit or credit card numbers to send to a Kenyan phone number. 

At the launch, a Central Bank of Kenya a figure was cited of remittances of $590 million in the year  to June (up from $409 million the previous year) through formal money transfer channels.

 
Senders also get value as NationHela can be 30% cheaper overall (charging $12.5 to send $200 compared to $15 for other services), while for  the recipient it knocks out the necessity of taking a matatu (vehicle) to town or finding a Western Union agent to withdraw cash. 

Diamond Trust who are the 7th largest bank, and the largest agent of Western Union in Kenya, handled the banking regulatory and approvals, and will also do the backoffice processing of money movement, agents, currency exchanges, float etc., while Craft Silicon provided the mobile interface (familiar to anyone who’s used their Elma) through which users will access Hela by USSD on a mobile phone to get notifications, send or receive money through mpesa to other card users, pay some utility bills, block a lost/stolen card, see a mini statement /balance among other features.

Some cited uses of the card include:

  •  Make online purchases as a visa debit card
  • Move money to or from mpesa
  • Withdraw cash at any ATM via visa
  • Use the debit card in a supermarket to make payments
 
Other future or potential uses include:
  •  Pay dividends straight to cards (maybe starting with Diamond Trust and NMG shareholders)  
  • Kenyans with paypal can move their online money on to the card and cash out payments
  • Senders will also be able to see how card recipients use the money they have sent (perhaps answering along standing issue about the misuse of remittances.
  • Take NationHela to Tanzania and Uganda where both the Nation and Diamond Trust are
  • Pay staff travel  allowances and imprest at companies (said to happen at NMG)
 

Outlook: Some concerns have been expressed, that NationHela may not work out, or that it’s going to distract NMG  from its core media business. Also the web interface needs some tweaks to make the card easier to work.

While the awareness and usage of debit and credit cards in Kenya has been low, for NationaHela there  are plans for online education & marketing campaigns targeted at the diaspora, combined with roadshows and town hall meetings around Kenya to register users, convert agents, and show how to use it on a day to day basis – and we’ll see where they are in a year. 

Is Social Media a Career?

There have been a few jobs advertised of late for social media positions including at diverse companies like the Kenya Airports Authority, Nation Media Group and now Squad Digital (for Rwanda). 

But there’s more to these jobs than just being on Facebook or Twitter, and ultimately they are about communications – being aware & monitoring of what’s being said or written, then communicating a company position to the public, communicating product features, changes  & news, or communicating with customers in customer service – and to communicate properly, entails an understanding of media, marketing, campaigns, product cycles, consumer behaviour etc. This  Citizen news piece gives a behind the scenes look at the currently widely-acknowledged corporate leader in social media engagement – Safaricom.
Not all companies are ready for social media, nor should they all be online – and while the current mediums are blogs, YouTube, Twitter, and Facebook, they may next be on others such as G+, Whive or Mxit, having come from engaging on company websites and email. But ultimately, it’s about communications, not social media, and as @kaboro said – if all you know is Facebook & twitter, you’ll be out of a job before long.

Media Moment: Newspapers Circulating in Africa

Half-year Growth: Kenya’s Nation Media Group released their half-year results on August 2 in Nairobi. The results were impressive for a media house, and as their CEO (Linus Gitahi) noted, newspapers still show double-digit growth in Asia, Latin America and Africa.

At NMG Circulation numbers were up in terms of Nation copies distributed (up 6%, though no numbers cited), circulation revenue of the East African is 5% and business daily is up 10% – and overall the newspaper division had operating profits up 36% thanks to reduced costs.

NMG has also expanded in the region (Tanzania and Uganda), invested heavily in digital media, but pulled out of a magazine venture (EAMagazines) before it collapsed. (The venture has been revived with new owners, and one magazine True Love is now back in publication)

They have also reached out to the online community and social media – as the CEO mentioned Facebook several times noting the 100,000+ fans of their EASY FM radio station. Also, like with the Pan African Media Conference that marked their 50th anniversary, NMG reached out to the online community via invitations to bloggers to attend the announcement, and the CEO noted the presence of DJ CK (Chris Kirubi) and Aly Khan Satchu of Rich Management.

(The CEO’s half-year presentation can be downloaded from the NMG investor page).

TV In –n- Out: The Indian Ocean Newsletter hinted that a new TV station and a new newspaper would hit the streets of Nairobi on August 1. No newspapers are out yet, but a ‘new’ TV station is now up on air. At recent events, the presence of staff with the ‘GBS’ name (not to be confused with the collapsed UK sports broadcaster GTV) have been noted, but few knew what that meant. Now the station is air with a very powerful signal – as the Good News Broadcast Service a.k.a GBS with a mix of news and Christian programming

However, still missing from free airwaves is CNBC Africa which is no longer broadcast on free TV in Nairobi and is only exclusive to satellite subscribers on DSTV

Kenya Times Falls: Also missing from many streets and the advertising radar is the Kenya Times newspaper which has floundered ever since KANU lost the Presidency in 2002. Dalliances with potential new owners, editors, investors have not borne fruit, and last week there was a notice in the paper about the entire office and press of the newspaper going under the auctioneer’s hammer. Today’s paper has another ad cancelling that auction but it’s probably just a postponement of the inevitable unless …

Centum seeks Carbacid

and other Bank Twits

Twitter is a micro-blogging tool that is really nifty for doing mini-posts, forwards and other remarks that (are on any subject) and are maybe not worthy of a full blog post. Here’s a summary of my week on Twitter:

– @louizah Zain Vuka has ended? Please confirm
@NTV showing IFC-funded docu on women entrepreneurs – meaning manu-arsenal will be on tape delay – WHY? next @NTV ditched a static-filled channel & skipped their ‘half time’ piece to present second half live, on a much clearer signal! Kudos
– Sports journo era over? Player asks for trade on blog team obliges on Twitter player thanks fans on Facebook http://tinyurl.com/d967eu
blog post Why Safaricom should spin-off MPesa http://bit.ly/gYZ86
– The Central Bank of Kenya reports have become incomprehensible B.S
– Upgraded Safaricom Investor relations page has media and CEO briefings http://bit.ly/VBZ2f
– Tanzania will now recognize Kenya manufacturers mark of quality http://bit.ly/USZHg
Delta Air round-trip intro fares from Nairobi include (ex-tax) $650-NY/DC, $975-ATL/Chi/ Dallas, $1124-LA/SF and $1440-Detroit
– @kahenya @jamesmurua likes Riviera, which has good crowd and facilities, but beer is pricey and the place is a fire-trap
– So Joe Biden met Nairobi Mayor Majiwa in Chicago. There, that’s the end of the joke
– Safaricom CEO says M-Pesa not yet profitable http://bit.ly/TDV8D
– @leofaya says Kenyan promoters are killing Facebook http://bit.ly/zBHXB
– Today’s pavement uprooting is sponsored by Access Kenya – as the fibre optic railway is laid around Nairobi
– @Archermishale sports conspiracy goes that where a sport wants to sway a big game, they put in a low-quality ref, but didn’t happen on Wednesday
– Safaricom partners with Kenya’s largest bank KCB http://bit.ly/J4l92
– Kenya budget saga ($115 million) blamed on a typo – Quote ODB “N___ please!” http://tinyurl.com/p5hoyo
blog post: two bank shareholder meetings same day same building same time http://bit.ly/86lNq
– @pinkm so you can only use debit, but not credit card to buy amazon books from KE? Interesting
Ethiopian Air applies to fly from Nairobi to Amsterdam and Nairobi –Liege (Belgium)
– Land spin: Could there be a link between Migingo Island and the Kampala land Kenya got from the Uganda military?
– If MTN buy Yu or Access Kenya, they will have to negotiate with MTN matatu society for use of the name.
blog post Its Our Turn to Eat (is credit card worthy) http://bit.ly/YnriQ
– NMG 2008 report gives prominent mention of new digital division, Making-Nation DVD and Zuqka portal http://tinyurl.com/qkcphc
Centum applies to the CMA to buy Kshs. 350M of Carbacid shares and be the largest shareholder of the Nairobi listed (but suspended) company
– Senator cards advise customers to only upload to https, not http sites. It’s rare to find credit company giving card advice
– From Mars Group: Parliament’s Report on the Kenya Budget inconsistencies http://blog.marsgroupkenya….