I’d like to salute KenCall – a new call center company that has been set up in Kenya. With our large educated English-speaking population, and our time zone, Kenya can be quite a good location to offer this kind of service to multi-national corporations.

However, two barriers I see (1) our difficult, expensive communication networks which will not improve under the current Minister (2) insecurity – call centers run 24 hours and staff may have to drive home later at night or early in the morning – when they are most vulnerable to criminals.