I recently made a trip to London for a business event.  Before I left Nairobi, I was also assigned a mission to go buy some shirts at a famous London address. These are real cotton shirts made of good strong fabric that will last for many years and washing cycles.

I was told to look for Jermyn Street, which is a small street that near Piccadilly Circus Train Station. What I found was a narrow street full of shops that specialize in men’s clothing – suits, ties, and shirts and to lesser extent shoes and other accessories like belts and cuff links.

The stores have old family names, many starting with the letter H – Hilditch & Keys, Hawes & Curtis, TM Lewin, with the year the company started e.g. 1866 to convey their long history of designing and producing fine clothing.

Shopping for shirts was a lesson in professionalism and efficiency. You’d walk into a shop and be faced with racks of shirts neatly folded and arranged in tall shelves by neck side ‘14.5 inches’ followed by ‘15 inches’ next to  ‘15.5 inches’, and on to the largest.  Shoppers would step up and pick out the colour of the shirt they wanted, and look at other shirt features like the fit (normal or narrow) and shape of the collar.

The shops all had assistants, smartly dressed young men and women, who were ready to help. They can look at a customer and accurately assess their size with just a momentary glance and what shirt, trouser or suit will fit their body type. They only reach for a tape measure if you challenge them or to confirm their assessment – and are rarely wrong.

Another unique feature of the shops was their understanding of who their customers were. In many American cities or even Nairobi, if a black or shabbily dressed person walks into an ‘expensive’ shop they may be followed around by a shop assistant who will gauge their insecurity potential and who may not be very friendly in the belief that this particular customer can’t afford to buy anything in the shop.