From the earlier estimates now there’s a complete list of the published accounts for all commercial banks as at December 31 2010.
1 (1) KCB: Assets of Kshs 223024 ($2.69 billion) [pre-tax profit of Kshs. 11.53 billion ($139 million)]
2 (2) Barclays
3 (4) Cooperative
4 (3) Standard Chartered
5 (6) Equity
6 (5) CFC Stanbic
7 (7) Commercial Bank of Africa needs to raise capital?
8 (14) Investment & Mortgages overhauls Citibank, National Bank, Diamond Trust and NIC
9 (9) Citibank
10 (8) National Bank of Kenya
11 (10) Diamond Trust
12 (11) NIC
13 (13) Prime Bank
14 (14) Baroda
15 (15) Housing Finance
16 (19) Ecobank
17 (16) Bank of Africa
18 (21) Chase
19 (20) Family Bank
20 (17) India
21 (18) Imperial
22 (–) Kenya Women Finance Trust (DTM) new deposit taking micro-financed [assets of Kshs 18.9 billion and pre tax profit of Kshs 464 million ]
23 (22) Fina Bank
24(24) Development Bank of Kenya
25 (29) Consolidated
26 (34) Equatorial (acquired Southern Credit)
27 (23) ABC
28 (28) Giro
29 (25) Gulf African (Kenya’s first Sharia bank breaks even in third year)
30 (31) Fidelity
31 (26) Habib AG Zurich
32 (30) Guardian
33 (27) K-Rep
34 (34) First Community Bank
35 (32) Victoria
36 (33) Habib Bank
37 (38) Transnational
38 (41) Oriental (boosted by other income)
39 (37) Credit
40 (40) Paramount
41 (36) Faulu Kenya: (new deposit taking micro-finance institution) [assets of 4.3.9 billion and pre tax loss of Kshs 164 million ]
42 (39) Middle East
43(43) UBA: slow start in Kenya, but finally started lending
44 (42) Dubai Bank
45 (44) Jamii Bora: formerly city finance bank, and was acquired by microfinance company Jamii)
What we really need to rank banks is how they treat their customers. Is there a customer service rating for banks out there, i am curious, because for every big shot bank i have visited and transacted with, i am treated as though i am bother, from Standard chartered to Barclays. At what point will the people who work at these banks realize customer service is really what brings and retains customers. It is not how many branches you have in the country or the latest building you have built to be your HQ.
Bank CEO’s you need to step up and up your game, your branch staff is really killing your business.
If anyone knows of a survey or poll on customer service for banks, please share it.
Think Business Magazine Banking Survey 2011 ranks in customer satisfaction: Bank of Africa, ABC Bank and First Community Bank as the best bank. last year best bank was Paramount Bank.
I am a banker and I was treated the same at Co-op and KCB just last Friday, luckily i have enough contacts in the banking world.
As a risk manager, the biggest threat to bank earning is skill gap on customer service.