Going cashless enables travelers and tourists to avoid some hassles from using cash, such as trying to understand and use several confusing coins. Card users are also able to move around faster with more convenience and probably remain more loyal to their preferred brands and merchants.
This week, mVisa was launched in Nairobi. It had earlier debuted as a pilot with Family Bank nine months ago butis now live at eight other banks including Barclays, Cooperative, Ecobank, KCB, National Bank, NIC, Prime and Standard Chartered.
The roll out comes with free person-to-person (P2P) money transfers for mVisa customers at these banks to others registered mVisa members at any of the banks. For example, customers of Cooperative Bank can get mVisa by updating their MCo-op cash phone apps or those without MCo-op cash can get it by dialing USSD *667# on their phones and this will bring up mVisa which they can send to any other mVisa users and pay for goods and services at no extra cost.
mVisa depiction from Visa site.
For merchants, payment is by a QR code within a phone or via a card displayed at a shop or other places of business. QR codes enable transfers without the need for a smart phone and for merchants, they can accept payments without having to invest in expensive point of sale devices such as card readers.
There was a neat video shown about how a boda boda (motorcycle taxi) operator could have a QR code on the back of their safety jacket – and which a passenger could scan to complete a payment. mVisa aims to drive financial inclusion and a comment was made that one cost to using cash (which is not transparent) is that small businesses (SME’s) may have good sales and receipts, but can’t get credit from banks; therefore easing the processing of verifiable payments to a business will enhance its viability.
mVisa is now live in Kenya , India, Rwanda and Egypt with plans to launch in Nigeria, Uganda, Tanzania, Ghana, Indonesia, Kazakhstan, Pakistan and Vietnam underway.
Have cards peaked? Statistics from the Central Bank (CBK) show that Kenya has 220,000 credit cards and 12.4 million debit cards, but that a decline in card usage can be attributed to increased usage of other payment channels like mobile money transfer services.
We all have ATM cards that are in effect debit cards. There are also prepaid-debit cards such as I&M (multi-currency), Bank of Africa (Toucan), Nakumatt (global) etc. They are good for making online purchases, payments as supermarkets, and sometimes for overseas travel payments.
Other notes about the cards:
- They are not credit cards, but using prepaid/preloaded/debit cards badly may affect your credit history.
- Many people didn’t realize what the difference was between credit and debit cards (which look the same) until companies like Uber (taxi) came about (which initially only accepted payments by credit card in Kenya)
- Check that they work locally before you travel. Swipe the card as many times and in many places (supermarkets, local e-commerce, local taxi etc.)
- Many new cards don’t allow users to re-set the pin to a number they are familiar with.
- Using a card locally also enables you to see how the notifications work (email or SMS sent after each charge)
- Watch you fees. Swipe as much as possible, and avoid going to the ATM, to withdraw cash as that may cost you about $4 (Kshs 400).
- Ensure you get a statement from the bank to confirm the card usage charges.
- Check with your bank or provider before you travel that the card will work in specific countries. Also, while they are not a credit card but it’s good to inform your bank ahead of time before you travel to a particular country where you intend to use a prepaid/debit card -as Via/Mastercard/AmEx/Verve may block transactions from unfamiliar places.
The future is said to be digital or cashless. So can one live and transact without using paper currency? Nairobi is as good a place as any to try in 2016. And while it’s largely doable, but not quite entirely possible, to get around using a mix of cards (credit/debit) and mobile money (i.e. M-Pesa), it also bring up a lot of interesting findings.
What happens when you try not to pay In cash?
- Cash is still king. Cash gives you flexibility to buy for anything, any time from any vendors. It is the fastest way to pay, and there are still places that only take cash e.g. landlords, matatus, and Chinese restaurant – no card or no M-Pesa accepted.
- Cards are easier to pay with than M-Pesa. By having chip & PIN, there’s no need to even show an ID card. And it takes 4 presses to pay for a transaction while it takes about 25 presses to do an M-Pesa transaction, and even more if you have to draw cash from your phone from another bank account. M-Pesa is not convenient if you’re in a rush, and with so many menus and buttons to press, it’s also easier to make mistakes and send money to the wrong business account. You have to be active and pay attention and also confirm with a staff member, showing them your phone screen, before you commit. Even then, they look at the message generated on your phone, and trust that it’s genuine, as they often don’t have access to the business phone where the message confirmation is sent.
- M-Pesa needs a reboot. It needs NFC up to a limit – say for purchases of less than Kshs 1,000 ($10) – so you just tap and go. Lipa Na M-Pesa signs are all over, but it some shop staff are not aware of if the payment is to be processed through ‘Paybill’ or ‘Buy Goods’ (two dedicated business payment options inside a phone M-Pesa menu), and some even give the owners M-Pesa number, which makes for a costlier transaction for the business.
- Cards Usage is limited. They are generally not accepted for purchases of less than Kshs 1,000 ($10). At some petrol stations, they are not accepted at night, as a fraud prevention precaution.
- Paying by card or phone builds business relationships. I got to pay for a weeks worth of newspapers, by M-Pesa. The newspaper vendor gave me free newspapers and I sent him M-Pesa midweek. So in the first part of the week, he was giving me credit, and in the second part, he owed me newspapers. I now know his full name after buying newspaper from him for 3 years, and only knowing one of his names. I also didn’t know that Java restaurants take M-Pesa, but I’ve been paying for coffee by phone, and got pinged by SMS to participate in their customer service surveys – with a possible invitation yo coffee tasting event sometime in the future.
- Paying by card or phone sucks liquidity from an economy The transport is very challenging, and I think the celebrated launch of Equity Bank and Google’s Beba Pay failed because of other issues. Digital payments meant that owners jumped to the first in the queue in getting cash, from where they currently are – last! The fares paid by passengers during the day are shared between drivers, conductors, route managers, and policemen, and going digital takes away this easy daily cash; DigItal payments mean formality, and more tax collection for the government, but these will be an extra burden for employees.
- You become less generous. I give tips several times a day, and that is just not possible without cash. When you pay cash, you can leave a portion of your change as a tip that you hand to the waiter at Java, This is not just for restaurant waiters, but also for people who check your tyre pressure at the petrol station and watchmen who guard your car at night when you park at a public places. Also Kenya doesn’t have a tipping culture or mechanism like the USA does , and when you can direct a portion of your card payment to a tip for the waiter.
- With cards you go into debt, but with M-Pesa, you have run out of ‘cash’ quicker. Which is better? Note, if you run out of M-Pesa. You have a few options. One is to link your bank account to M-Pesa so you can load up your phone. Another option is to take a loan from M-shwari. Approval takes a few minutes and you can borrow almost $150 (Kshs 15,000) that you have to pay back in 30 days with a 7.5% fee. Besides the costs, you can only take one loan at a time before you have to pay it back. So your temptation is to take more than you need, just in case you have another emergency and won’t be able to draw that
- There’s no real difference between card and mobile. In fact they are merging. Uber has shown this – the phone navigates, and is preloaded with the card, which pays.
These findings are from about a week and a half I spent, trying not to use any cash. This was for every day buys like meals, parking, groceries, utilities and newspapers. This was inspired by a conversation with Lucy Mbabazi who’s a card payment proponent and also by a previous experiment done at KopoKopo (who had an intern try to go 60 days using M-Pesa, in lieu of cash – but I can’t find a link to their post).