1 It’s a good read
2 Customer satisfaction/service should be measured (it’s not just about costs)
3 Savings accounts do attract charges (and pay very little interest)
Banking will probably get cheaper as banks adapt to competition from mobile companies –i.e. Safaricom M-Pesa and Zap from Zain which are becoming become mini e-wallets.
Also found was a recent article on avoidable bank charges – which were:
1 overdraft fees
2 ATM fees (that means avoid pesa point and Visa charges)
3 Minimum balance fees